Vertafore Insurance Podcast

10+ ways ChatGPT is being used today in our industry

ChatGPT is more and more becoming common place in our industry and is transforming the insurance industry. Current use cases could range from writing emails and creating marketing content to advanced risk assessment and client communication, the hosts share real-world examples of AI's integration into agency workflows. With insights into AI’s potential and limitations, this episode helps demystify how agents can leverage tech tools responsibly and effectively.

Tune in with our hosts and discover:

• Practical uses of AI in marketing, customer service, and policy comparisons
• How to prompt ChatGPT effectively for more accurate and customized outputs
• Ethical considerations and privacy risks when using AI in insurance
• Exciting advancements, like custom AI voices and evolving generative capabilities tailored to agency needs

These Insights from Vertafore’s very own team showcase practical, actionable ways to bring AI into daily insurance processes safely and efficiently. It's a good one for sure. 

Creating a modern insurance experience through the use of technology.

In this live episode from the Indie Tech Showcase Experience, Patrick McBride discusses how automation can free up agency staff, improve client interactions, and increase overall efficiency. Patrick shares how his agency leverages solutions like AgencyZoom and Lightspeed Voice to streamline operations and enhance the client experience, all while maintaining the human connection that clients value most.

Listen in on this one-of-a-kind, live episode and hear Patrick break down: 

How technology frees up staff to handle client concerns with more empathy and efficiency.
How using tools like AgencyZoom, Patrick’s agency automates routine tasks, allowing more time for valuable client interactions.
Well-defined processes, backed by the right tech, help agencies adapt to market changes without compromising service.
 AI’s potential to enhance quoting and carrier selection, emphasizing the need for industry adaptation.
This one will have you wanting to more for sure, good thing there's a rewind button.

How to start an internship in your agency

The talent gap in insurance has continued to be a hot topic of conversation. Ivan Hudson, Director of The Center of Insurance and Risk Management for the University of Central Arkansas, walks us through how to partner with local colleges to start an internship program in your agency.

Meet Ivan and hear more about:

-How networking has changed post-COVID
-How to Find the “it” factor in your new hires
-The power of partnership with Risk Management programs
-What the top agency tasks are that an intern can manage
-How bringing an intern into your agency brings a fresh perspective
-How to transition from intern to full-time employee

This is an episode you will want to bookmark. It is a good one.

Master the art of authentic branding

Davie Holt brings his unique flair, offering wisdom, wit, and practical advice live from the heart of the Indie Tech showcase. Tune in as we dive into branding, authentic leadership, and making the most out of conferences. Whether you're an agent or a tech vendor, Davy's insights are sure to inspire and inform. Meet Davie and hear more about: The power of authenticity in both personal and professional branding How Virtual Intelligence Is doing things differently in the virtual assistant space Importance of adaptability and listening when organizing or attending conferences How to create lasting impressions and attract the right customers This is an episode you will want to bookmark. It is a good one.

is it time for a Federal License.

Tim Owen, Vice President of Product Management, is passionate about making compliance management as easy as possible. In a world of state-based regulation, this is no easy feat. Today, he shares his vision for the future.

Meet Tim and hear more about:

What DCM stands for
The history of the federal insurance licensing initiative
How Vertafore makes compliance management hands-off
State-based regulation vs federal regulation; pros & cons
Tim's opinion of whether or not the bar for licensing gotten lower?
Get your pen and paper ready this is one you're going to want to take notes on.
Transcript

Get more out of your tech stack.

In Conning’s 2024 MGA survey, the percentage of survey respondents who “strongly agreed” with the statement that “they are worried their firm is not investing enough in technology” has fallen significantly in the past five years from 23% in 2019 to 5% in 2024. Technology consulting firms, like KGM, have played a pivotal role in this shift.

Meet Ravendra and hear more about:

• The top 4 areas where MGAs are investing in technology
• The complexity of end-to-end connectivity for specialty lines
• Why KMG thinks in terms of design-first, not functionality-first
• What the world would look like without insurance forms

This is an episode you will want to bookmark.

E38 Oliva Schmidt

According to a nationwide survey of independent insurance agents, 65% say they feel they are not maximizing their tech stack. Olivia Schmitt, Customer Consulting Manager at Vertafore, shares insights on how she’s helping agents get more out of their tech stack.

Meet Olivia and hear more about:

• Olivia's ieas about cancelling hustle culture
• The difference between implementing and maximizing your tech stack
• The toughest challenges agents face when maximizing their stack
• How to set achievable goals with tech adoption

Hear why Olivia Schmitt makes Monday Magic, download this episode today... 

Why Out-Of-The-Box Anti-virus isnt enough

Brad Ruben is no newcomer to ensuring agency tech stacks are impenetrable. He started Archway Computer in the days of on-Premises, in-house servers.  Running an agency today, it is even more critical to not only protect your client and their businesses, but it is also important to make sure your business is protected.  Join us as we chat with Brad about how times have changed and why agents’ data might not be as secure as they think.

Meet Brad and hear more about:

• Tackling the myth that in-house servers are more secure than the cloud
• Top trends in the IT space
• How to be proactive about protecting against evolving cyber risks
• Why you need to talk to your staff about cyber risks
• Should we be afraid of AI hacks

This is an episode you will want to bookmark. It is a good one.

How did this agency go from 0-$60 million in just 11 years?

Grace Peabody, President of Peabody Insurance Agency, is an absolute insurance shark. She was recently named one of Flint County’s 40 under 40. After graduating with her MBA in 2013, she hit the business world running, and she shows no signs of slowing down. Her agency, Peabody Insurance has also been named as a Best Practices agency. Join us as we chat with Grace and learn more about the best practices she has used to grow her agency and her career in such a short amount of time. 

Meet Grace and hear more about:

• How to cultivate a growth-based culture
• The tips and strategies she shares for qualifying and hiring great talent
• Peabody Insurance the Best Practices agency
• How to guide change as a new leader in your agency
• Why you need to know your numbers in order to be a successful agency in 2024 and beyond.

This is an episode you will want to bookmark. It is a good one.

The 2024 State of Tech in Insurance Study

Every year for the last 3 years, Catalyit has published an intriguing study analyzing agency digital transformation trends. (They must know agents love to see what other agents are doing.) We review the most surprising insights together. Download the whole study here.  
 
Meet Marit & Casey and hear more about: 

• How this study is produced 
• Which video platform agents love the most
•  How much technology do agents have today 
• Are agencies seeing ROI on their tech investments 
• Why Catalyit recently acquired StakWise 

 

Download this one its a good one to refer back to