80% service 20% sales, with Bradley Flowers

This week, we welcome Bradley Flowers of the Insurance Guys podcast and founder of Portal Insurance, and we’re talking about sales versus service.  

Bradley shares with us his philosophy on service, and how that has made all the difference when it comes to his agency’s success. Sales are important, but service should take the spotlight when it comes to growth and retention.  

Rick and Bradley discuss the steps agencies can take to make service center-stage and better compete with direct-to-consumer companies. And Bradley gives his take on what agencies can learn from big box companies even when they don’t see eye-to-eye.