Embracing Automation to Enhance your Customer Experience

CJ Hutsenpillar of Hutsenpillar Insurance takes us behind the scenes and shows us how he has built his tech stack to focus on the needs of his customers. With a tagline in his agency of "where the convenience of online shopping meets the security of having a local agent," its no wonder why Hustsenpillar insurance setting the bar high for customer experience. Not only does he walk us through the sales cycle of his customers, but we also talk about so much more...

Together, we Discuss: 

• What sets Hutsenpillar Insurance apart from the competition
• QQ Catalyst, AgencyZoom and the open API's that allowed them to build out a robust tech stack
• How he stopped looking at geographic location and focus the best talent available 
• He walks us through his his customer journey from start to finish. 
• The lessons learned from Direct-To-Consumer carriers and how to differentiate yourself from them. 
• Automation presale and post bind.
• The importance of educating your customers as a part of the Customer Journey 

There's a lot to unpack in this episode. Click below to dig in.